1. Order Processing

All orders placed with NILAM GLOBAL SDN. BHD. through nilamglobal.com are processed within 1-3 business days, excluding weekends and public holidays. Once your order is processed, you will receive confirmation or tracking details where available.

2. Shipping Method and Estimated Delivery

We use standard courier shipping for our coffee, tea, cocoa, and beverage products. Standard delivery is estimated at 3-5 business days after dispatch.

Delivery times are estimates only and may vary due to courier delays, weather, peak seasons, address issues, or other circumstances outside our control.

3. Shipping Cost

Shipping charges, if any, will be shown during checkout before payment is completed. Some orders may qualify for free shipping depending on the website promotion or shipping settings at the time of purchase.

4. Tracking Your Order

Where tracking is available, the tracking number will be sent by email or displayed with your order information after the parcel has been shipped.

5. Address and Delivery Issues

Please ensure your shipping address is complete and correct before placing an order. NILAM GLOBAL SDN. BHD. is not responsible for failed or delayed delivery caused by incorrect or incomplete address information provided by the customer.

If a package is returned because of an incorrect address or failed delivery attempt, additional shipping fees may apply for reshipment.

6. Lost, Stolen, or Delayed Shipments

If your package is lost or delayed beyond the estimated delivery time, please contact us at nilamglbl@outlook.com or 01120925100. We will assist by checking with the courier service, but final delivery handling remains subject to the courier’s investigation and process.

7. Contact

For shipping questions, contact NILAM GLOBAL SDN. BHD. at nilamglbl@outlook.com, 01120925100, or 54B, JALAN JERNAI MEDAN IDAMAN BUSINESS CENTRE 53100 KUALA LUMPUR W.P. KUALA LUMPUR.